Discover Your Perfect Vacation

Effective Date: January 1, 2024

Information We Collect

We collect personal information that you provide directly to us, such as when you request travel consultation, book services, or communicate with us. This may include:

• Contact information (name, email, phone number, address)
• Travel preferences and requirements
• Payment information for bookings
• Communication records and feedback

How We Use Your Information

We use the information we collect to:

• Provide travel planning and booking services
• Communicate about your travel arrangements
• Send marketing communications (with consent)
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We may share your information with trusted third parties including travel suppliers, payment processors, and service providers who assist in delivering our services. We never sell personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

For questions about this privacy policy, contact us at [email protected]

Effective Date: January 1, 2024

Agreement to Terms

By accessing and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Services Description

Authentic Vacay Voyages provides travel planning, booking, and related services. We act as intermediaries between clients and travel suppliers.

Booking and Payment Terms

• All bookings require confirmation and payment according to specified terms
• Prices are subject to change until booking is confirmed
• Cancellation policies vary by supplier and will be clearly communicated
• Service fees are non-refundable unless otherwise specified

Client Responsibilities

• Provide accurate information for travel arrangements
• Obtain necessary travel documents and insurance
• Comply with destination requirements and regulations
• Make payments according to agreed schedules

Limitation of Liability

Our liability is limited to the service fees paid. We are not responsible for acts of travel suppliers, weather conditions, or other circumstances beyond our control.

Dispute Resolution

Any disputes will be resolved through arbitration in accordance with the laws of Florida, United States.

Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.

Last Updated: January 1, 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze site usage.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality like security and accessibility.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and content.

Marketing Cookies

These cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Cookie Management

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

Our website may contain third-party services (analytics, social media) that use their own cookies. These are governed by their respective privacy policies.

Cookie Consent

By using our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through browser settings.

Effective Date: January 1, 2024

Digital Millennium Copyright Act Notice

Authentic Vacay Voyages respects the intellectual property rights of others and expects users to do the same.

Copyright Infringement Claims

If you believe that content on our website infringes your copyright, please provide the following information:

• Physical or electronic signature of the copyright owner or authorized person
• Description of the copyrighted work claimed to be infringed
• Description of where the infringing material is located on our site
• Your contact information (address, phone, email)
• Statement of good faith belief that the use is not authorized
• Statement of accuracy and authority to act on behalf of copyright owner

Notice Submission

Send DMCA notices to our designated agent:

DMCA Agent
Authentic Vacay Voyages
2847 Ocean Drive
Miami Beach, FL 33139
Email: [email protected]

Counter-Notification

If you believe content was wrongly removed due to a DMCA claim, you may submit a counter-notification with appropriate documentation.

Repeat Infringer Policy

We will terminate access for users who repeatedly infringe copyrights as determined in our sole discretion.

Response Timeline

We will respond to valid DMCA notices promptly and take appropriate action as required by law.

Effective Date: January 1, 2024

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right of Access

You can request confirmation of whether we process your personal data and obtain a copy of your data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request limitation of processing your personal data in specific situations.

Right to Data Portability

You can request transfer of your data to another controller in a structured, machine-readable format.

Right to Object

You can object to processing of your personal data for direct marketing or other legitimate interests.

Legal Basis for Processing

We process personal data based on:

• Consent for marketing communications
• Contract performance for travel services
• Legitimate interests for business operations
• Legal obligations for record keeping

Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law.

International Transfers

Personal data may be transferred to countries outside the EU with appropriate safeguards in place.

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected]

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority.

How far in advance should I book my vacation?

We recommend booking 3-6 months in advance for most destinations, especially during peak seasons. For popular destinations or special events, earlier booking ensures better availability and rates.

Do you charge fees for your services?

Yes, we charge professional service fees that vary based on the complexity and value of your trip. Our fees are transparent and discussed upfront. Many clients find our expertise saves them more than the fee through exclusive rates and upgrades.

What happens if I need to cancel my trip?

Cancellation policies vary by supplier and are clearly communicated when booking. We always recommend comprehensive travel insurance to protect your investment against unforeseen circumstances.

Can you help with travel insurance?

Absolutely! We work with reputable travel insurance providers and can help you select coverage that matches your needs and trip investment.

Do you offer payment plans?

Yes, we offer flexible payment options for most bookings. You can typically secure your reservation with a deposit and pay the balance closer to departure.

What sets you apart from online booking sites?

Our personalized service, destination expertise, exclusive partnerships, and 24/7 support provide value that online platforms cannot match. We handle every detail so you can focus on enjoying your vacation.

Can you arrange special occasions during travel?

Yes! We specialize in creating memorable experiences for anniversaries, proposals, birthdays, and other special celebrations. Our local connections help create truly magical moments.

What if something goes wrong during my trip?

Our 24/7 emergency support team is always available to assist with any issues that arise during your travels. We have protocols in place to handle everything from flight delays to medical emergencies.